How to trace an email address

This feature allows you to view how the mail server will treat a message when sending to or delivering to a specific address. This tutorial will assume that you are already logged into your cPanel. If you are having problems doing that or don't know how, please view the tutorial named: How to log into cPanel.

On your cPanel main page scroll down to the section called mail and click on the link named email delivery route to open a screen where you can test any email address by tracing its route from this server. This tool is especially handy if you are having trouble sending an email to a specific address, you can check to see where the problem might be.

Enter an email address in the box and click on show route. That's it. The route of the address is now shown. From your cPanel you can look for problems, you can see if a problem is with your server or on the other end where the destination email address is located. Click the go back button.

You can now click the home link in the upper left corner and return to the main cPanel page or to exit cPanel use the logout link in the upper right corner. Remember, if you are using a public computer, ALWAYS logout of cPanel before closing.

For additional assistance, contact us by submitting a support ticket.

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