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How to create additional FTP accounts

FTP accounts allow you to access your website files through a protocol called FTP. This tutorial will assume that you are already logged into your cPanel. If you are having problems doing that or don't know how, please view the tutorial named: How to log into cPanel.

On your cPanel main page scroll down to the section called files and click on the FTP link to load the main FTP accounts page where you manage your FTP accounts.

If you scroll down the page you will see a list of the FTP accounts you already have (most were created when your hosting account was set-up). Scroll back up to the section called Add FTP Account. In the first box enter a login name, then enter a password twice in the next two boxes. In the next box marked directory, click on the icon and it will give you the directory you are creating the FTP account for.

Note: If it should say "public_html/example" in this box, the user of this account will only have access to the "/example" directory and all folders under it. To give full access, remove everything up to the slash so that it reads "public_html/" This will allow full access.

In the next box you can give a quota limit or not on this FTP account. If you choose not to limit the account, enter unlimited in the box, then click the create button to load the confirmation screen with all the account information listed. Click the go back button.

Your new FTP Account will now be listed on the main page under account management. Here you can edit the account properties such as changing the quota, password and deleting the account. You can also create new accounts at any time.

You can now click the home link in the upper left corner and return to the main cPanel page or to exit cPanel use the logout link in the upper right corner. Remember, if you are using a public computer, ALWAYS logout of cPanel before closing.

For additional assistance, contact us by submitting a support ticket.

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