Knowledgebase

How to create an auto responder

This tutorial will teach you how to create an auto responder. You can use auto responders to send a message back automatically to anyone who sends an email to a certain account.

This tutorial will assume that you are already logged into your cPanel. If you are having problems doing that or don't know how, please view the tutorial named: How to log into cPanel.

On your cPanel main page scroll down to the section named mail and click on the auto responders link to open the main auto responder page. Click on the add auto responder link.

In the blank box marked email enter the name of the account to which you are adding the auto responder. If you should have more than one domain in your account (for example, a parked domain or add-on domain) be sure to choose the correct domain from the pull-down menu for which you want to create your auto responder.

On the "from" line, enter the name you would like to have appear on the auto message email. The subject line is the subject of the auto response email, you may enter a subject or just leave the default setting. The next option is character set, this should be left at default or possibly choose ASCII for most normal purposes.

By default the message will be in plain text. You have the option of sending it in HTML by checking the box marked "This message contains HTML".

Enter the text of your auto response in the body box and when you are done click on the create/modify button. This will take you to a screen that shows you that your auto responder has been successfully created. Click on the go back Link and you will see your new auto responder listed. Here you can edit it, delete it completely or create additional auto responders.

You can now click the home link in the upper left corner and return to the main cPanel page or to exit cPanel use the logout link in the upper right corner. Remember, if you are using a public computer, ALWAYS logout of cPanel before closing.

For additional assistance, contact us by submitting a support ticket.

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